Aldi Accident Claims

Aldi is one of the most popular supermarkets in the UK, being the preferred choice of millions of people for their weekly shop. Although Aldi stores typically offer an excellent experience to customers, accidents while shopping are not uncommon.

If you suffered a personal injury due to an accident in Aldi, you might be entitled to compensation for your pain and suffering. Common supermarket accidents include slips, trips and falls, being hit by falling objects and injuries from faulty equipment and machinery.

A personal injury solicitor can help you make a compensation claim if you were injured due to a breach of duty. For a free case assessment, call 0800 470 0474 today or use our online claim form to request a call back.

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• What legal duties does Aldi have towards customers?
• Can I make an Aldi accident claim?
• What evidence do I need to make a claim against Aldi?
• Can I claim compensation as an employee if I had an accident in Aldi?
• What accidents could lead to an Aldi injury claim?
• What are the main types of accidents that happen at Aldi?
• Common injuries seen in Aldi compensation claims
• How long do I have to start a personal injury claim against Aldi?
• How much compensation is an Aldi accident claim worth?
• Can I make a No Win No Fee claim against Aldi supermarket?

What legal duties does Aldi have towards customers?

Aldi is one of the largest supermarket chains in the UK and was voted the nation’s favourite supermarket in 2023. The first store opened on 5th April 1990 and nowadays there are over 1,000 locations, with more than 36,000 workers. Millions of people shop here every week, and Aldi has a legal duty to take reasonable steps to prevent foreseeable harm to anyone who enters its stores. Under the Occupiers Liability Act 1957, the occupier of premises must:

• Ensure the premises are safe from hazards or dangers that could cause injuries;
• Maintain safe flooring, lighting, and signage to prevent slips, trips, and falls;
• Warn customers of any hazards or potential risks that cannot be removed entirely;
• Regularly inspect and maintain the stores, including the shelves, equipment and machinery;
• Take reasonable precautions to protect against criminal acts and ensure the safety of customers, such as installing security cameras and employing security personnel;
• Safely display products on shelves to prevent them from falling and causing injury to customers;
• Provide adequate training to staff on safety procedures and emergency protocols.

If you suffered an accident due to a breach of their duty of care, could be eligible to make an Aldi injury claim for compensation.

Can I make an Aldi accident claim?

If you had an accident whilst shopping in a supermarket like Aldi, ASDA or Sainsbury’s, you might be entitled to claim compensation. A legal adviser can let you know whether your case has merit by verifying that:

• The supermarket owed you a duty of care
• This duty of care was breached through negligence
• You suffered an injury or injuries as a result

A duty of care can be proven by referring to relevant legislation. By assessing the circumstances of your accident, your solicitor will know whether Aldi has failed to comply with the Occupiers Liability Act 1957, the Health and Safety at Work Act 1974 or other relevant laws. If liability is established, they will help you with your claim and handle all communication on your behalf. This will be done on a no win no fee* basis, enabling you to claim compensation without any upfront costs or financial risk.

What evidence do I need to make a claim against Aldi?

If you want to claim compensation for an accident in Aldi, you will need various types of evidence to show what caused your injuries and how they have affected your life. This could include:

• Visual evidence of the accident scene, such as photos or a video that captures the cause of your injuries before anything is moved or repaired;
• If the incident was captured on surveillance cameras within the Aldi premises, CCTV footage could provide clear evidence of what happened;
• Medical records that state the type and severity of the harm you suffered, the treatments you received and your recovery prospects;
• Statements from witnesses who saw how the accident happened and can support your version of the events if the defendant denies liability;
• Your notes regarding the accident details, the injuries you suffered and the difficulties you incurred as a result;
• Whether you were injured as a customer or employee, you should report it to the responsible party and ask for a copy of the accident book entry;
• Documentation of Aldi’s health and safety policies, procedures, and training records;
• Any communication between you and the other party, such as emails or letters, can provide additional evidence regarding liability or negligence;
• A police report if you were the victim of an assault or another violent crime on Aldi premises;
• Also, keep evidence of financial losses and expenses, such as receipts, medical bills and invoices.

Your solicitor will use all the available documents to prove that the accident was caused by negligence and to claim the compensation you deserve.

Can I claim compensation as an employee if I had an accident in Aldi?

Like all other employers, Aldi also has a duty of care towards staff to keep them safe from accidents and injuries. An employer’s responsibilities are stated by various pieces of legislation, such as:

• The Health and Safety at Work etc. Act 1974
• The Management of Health and Safety at Work Regulations 1999
• The Workplace (Health, Safety and Welfare) Regulations 1992
• The Provision and Use of Work Equipment Regulations 1998
• The Manual Handling Operations Regulations 1992

These laws place a duty on Aldi to ensure, as far as reasonably practicable, the health, safety, and welfare of all employees while at work. The steps it must take to achieve this include:

• Carry out regular risk assessments to identify hazards related to work activities, equipment and substances used;
• Implement appropriate control measures to eliminate or reduce identified risks;
• Provide adequate training and information to employees on health and safety matters relevant to their role;
• Ensure that work equipment and machinery are maintained in safe working condition and regularly inspected for defects;
• Provide personal protective equipment (PPE), such as safety footwear, protective gloves and head protection, when necessary;
• Have measures in place to reduce the risks associated with manual handling tasks, such as providing mechanical aids, adjusting workloads, and training employees on proper lifting techniques.

If you suffered an injury due to a breach of these duties, you might be eligible to make an accident at work claim for compensation.

What accidents could lead to an Aldi injury claim?

Several types of accidents could lead to a claim against Aldi, including:

• Slips, trips, and falls. Despite being preventable, these are the most common types of accidents in supermarkets and at work. They can be due to wet or slippery floors, uneven surfaces, obstacles in aisles, or a lack of warning signs;
• Falling objects. Unstable displays and items that are not correctly stacked on shelves can fall and hit customers and employees. This can result in serious injuries, such as head trauma;
• Manual handling accidents. Lifting heavy items without proper equipment or training can lead to sprains, strains and other injuries for which you may be able to claim compensation;
• Equipment malfunctions. You can make an Aldi compensation claim for accidents resulting from the malfunction or failure of equipment, such as defective shopping carts or broken machinery;
• Assaults. Assaults or altercations with other customers or employees can lead to injuries and emotional distress. If the supermarket is not liable for compensation, you could claim through the Criminal Injuries Compensation Authority (CICA);
• Food safety incidents. Contaminated or improperly handled food products sold at Aldi stores can cause food poisoning and allergic reactions for which you could make a personal injury claim;
• Falls from a height. Falls from ladders, platforms, or other elevated surfaces while stocking shelves or performing maintenance tasks can cause fractures and other severe injuries;
• Car park accidents. Accidents can also happen in Aldi car parks due to unclear signs, potholes or poor lighting. These include pedestrian accidents, vehicle collisions, or incidents involving shopping carts;
• Escalator accidents. Escalator malfunctions in Aldi stores may result in falls, entrapment and other incidents that can cause various injuries;
• Exposure to hazardous materials. You may also be able to claim compensation for injuries caused by exposure to dangerous substances, chemicals, or cleaning agents used in Aldi stores.

If there is evidence that your accident was due to a breach of duty, an experienced solicitor can help you make a successful personal injury claim against Aldi.

What are the main types of accidents that happen at Aldi?

Many types of negligence on the part of the supermarket or members of staff can cause you to be injured in an accident in Aldi. These include but are not limited to:

• Slippery or wet floors. Failure to promptly clean up spills and leaks or inadequate floor maintenance can increase the risk of slip and fall accidents.
• Poorly maintained premises. Neglecting to repair or maintain flooring, lighting, or other items within the store can create hazards such as uneven flooring, loose tiles, or broken handrails.
• Lack of signage. Insufficient signs to warn customers of potential hazards, such as wet floors or areas under maintenance, can contribute to accidents and injuries.
• Merchandise obstacles. Poorly organised or stacked merchandise can lead to cluttered aisles and tripping hazards. Improperly secured or stacked items may also pose a risk of getting hit by a falling object.
• Lack of training. Inadequate training of employees in proper safety protocols and procedures, such as handling spills or lifting heavy items, can increase the risk of accidents within the store.
• Defective equipment. Defective equipment or machinery, such as shopping carts or shelving units, can pose hazards to customers and employees.
• Food safety violations. Ignoring food safety regulations or improper handling of perishable goods can lead to incidents of food poisoning or allergic reactions.
• Poor security measures. Lack of surveillance cameras or security personnel may contribute to theft, vandalism, or assaults within the store.
• Lack of equipment. A lack of protective items like non-slip footwear or gloves, lifting aids, or trolleys can increase the risk of employee injuries.

If you suffered an injury on Aldi premises due to a breach of duty, you might be eligible to make a claim for compensation.

Common injuries seen in Aldi compensation claims

An accident in a supermarket can lead to various injuries, from minor bruises to severe head or spinal trauma. The type and severity of the injuries suffered will determine the maximum amount of compensation you will be able to claim if the accident was not your fault. Some of the most common injuries seen in supermarket accident claims include:

• Fractures. Fractures can occur due to slip and fall accidents, where you land forcefully on hard surfaces such as tiled floors or concrete. Depending on the nature of the fall, you may suffer broken bones in various body parts, including the wrists, ankles, hips, or arms.
• Head injuries. Head injuries may be due to falls from a height, falling objects, or collisions with items within the store. These can range from minor bruises to more severe brain trauma, depending on the force of impact.
• Back and spine injuries. Back injuries may include strains, sprains, herniated discs, or even spinal fractures in more severe cases. These can be due to slips, falls, machinery accidents or lifting heavy objects improperly.
• Cuts and bruises. Cuts and bruises are common injuries in supermarkets like Aldi. They often result from sharp objects such as broken glass or damaged packaging. Deep lacerations can cause infections and may need stitching, leading to scars.
• Sprains and strains. Slips, trips and falls, lifting heavy items, and repetitive motions can lead to muscle strains or sprains in various body parts. Ankles, wrists, and knees are commonly affected joints, resulting in pain, swelling, and limited mobility.
• Burn injuries. Employees and customers may suffer burns from accidental contact with hot liquids, steam, or surfaces. These can be superficial wounds or deep burns that need medical care.
• Food poisoning. Food poisoning can occur if food products sold at Aldi are contaminated with harmful bacteria, viruses, or toxins. Improper food handling, storage, or preparation can result in gastrointestinal symptoms such as nausea, vomiting, diarrhoea, and abdominal pain.
• Allergic reactions. Allergic reactions may occur if you come into contact with allergens in food products or other items sold at Aldi. Cross-contamination or mislabelling of allergens may result in severe allergic reactions, including anaphylaxis.

These are just some examples of possible injuries that could result in a personal injury claim. If you have suffered a different type of injury that wasn’t named above, that does not mean you cannot make an Aldi compensation claim. The quickest way to determine if you can claim is by speaking to a trained legal adviser. If you would like to arrange a free consultation, please call 0800 470 0474 today.

How long do I have to start a personal injury claim against Aldi?

The time limit to start an Aldi accident claim is typically three years, as per the Limitation Act 1980. This limitation period begins on the date of the accident or the day your injury or illness was diagnosed (date of knowledge). With few exceptions, your case will be time-barred and no longer valid if you do not start legal proceedings within this time frame. Exemptions from this rule include:

• With child accident claims, there is no time limit for a parent to start a claim on their behalf. The three years will begin on the child’s 18th birthday, and they will have until turning 21 to make a claim for compensation if their parents have not already taken legal action for them.
• In cases where the injured party cannot handle a case, the time limit is suspended. Under the Mental Capacity Act 2005, an adult is considered a protected party and needs a litigation friend to represent them in a legal case if they suffer from a condition such as Alzheimer’s, autism or post-traumatic stress disorder (PTSD). The litigation friend can start the Aldi injury claim anytime, regardless of when the accident occurred.
• If you were the victim of an assault or abuse at Aldi, you have two years to start a claim through the CICA. You must previously report the incident to the police and have a crime reference number.
• If you lost a loved one due to an Aldi supermarket injury, you have three years to make a claim starting from their death.

How much compensation is an Aldi accident claim worth?

The amount of compensation that will be awarded to you if you make a successful claim against Aldi will depend on several factors. These include the circumstances of your accident, the type of injuries you suffered and how they have affected your life. Your solicitor will consider two types of damages to ensure you get the compensation you deserve:

General damages are awarded for the injuries you suffered and how they have affected your life, including aspects such as:

• Physical pain and suffering
• Emotional and psychological distress
• Loss of enjoyment and quality of life
• Loss of consortium and companionship
• Inability to pursue a hobby or social event
• Loss of a unique career

Special damages are awarded for the financial losses and expenses resulting from your accident and injuries, such as:

• Loss of earnings during recovery
• Loss of earning capacity if you cannot return to work due to your injuries
• Costs of care and assistance
• Private treatments, rehabilitation and medical aids
• Travel expenses for medical appointments
• Modifications to your home and vehicle to accommodate a disability

The compensation award for general damages is based on the guidelines offered by the Judicial College and takes into account the severity of your injuries. According to our compensation calculator, you could receive:

• £13,430 to £112,130 for a moderate head injury, with the upper bracket awarded for more severe intellectual impairment and high risk of epilepsy
• Up to £13,740 for a mild ankle injury such as a simple fracture, dislocation or sprain
• £19,200 to £37,170 for arm injuries that lead to some form of long-term mobility issue
• £12,510 to £38,780 for back injuries such as soft tissue damage or slipped discs, with constant pain and discomfort
• £15,650 to £32,010 for an elbow injury that causes restriction of arm movement
• Up to £13,740 for a mild foot injury with complete recovery
• £5,720 to £13,280 for less severe hand injuries like deep lacerations or penetrating wounds
• Up to £6,730 for a shoulder injury such as soft tissue damage with full recovery between 3 to 24 months
• £10,750 to £33,430 for a moderate hip or pelvis injury that may require surgery but does not lead to severe disability
• £15,320 to £46,780 for leg injuries where there are long-lasting symptoms and increased risk of arthritis

Can I make a No Win No Fee claim against Aldi supermarket?

If you had an accident in an Aldi supermarket and have a valid claim for injuries, you will receive a 100% no win no fee service. Your solicitor will take on the risk of litigation and will not ask for any upfront fees. If your case fails, you do not have to pay them a single penny. You only pay your solicitor a success fee if they win your Aldi injury claim. This fee is agreed upon from the beginning and is a percentage of your compensation award (capped at 25% of your settlement).

With no win no fee, you are also protected against the costs and disbursements incurred during the claims process, such as:

• Police and medical reports
• Court and counsel fees
• Costs of printing and copying documents
• Paralegal and other staff time
• Barrister fees if the case goes to court
• The defendant’s solicitors and legal expenses

If your case fails, all these costs will be covered by the After the Event (ATE) insurance included in your arrangement. You only pay for the ATE premium if you win the claim, and you will never be out of pocket.

Whether you have had a slip in Aldi or have been involved in an accident in an Aldi car park, contact us today to find out if you are able to make a claim. Call 0800 470 0474 or click here to request a call back. You will receive a free consultation with no obligation to proceed.