Hotel Accident Claims
When staying at a hotel, you expect to have a fun, carefree and memorable time. Whether you are on holiday, on a business trip, or…
Read moreJet2 holiday compensation claims
If you’ve been injured on a Jet2 package holiday, we can help you make a Jet2 holiday accident claim to get the compensation you deserve.
- Get free impartial advice with no obligation
- A risk-free, No Win No Fee service
- Experienced solicitors available nationwide
We are a claims management company regulated by the Financial Conduct Authority.
Jet2 Holiday Accident Claims
If you have suffered an injury or illness while on a Jet2 package holiday, you may be entitled to compensation. This guide will explain when and how you can make a Jet2 holiday accident claim and how much compensation you could expect.
Jet2 has a legal duty to keep you as safe as possible during your holiday. When this duty is breached, you may suffer accidents such as slips and trips in hotels, road accidents during airport transfers, or food poisoning at restaurants.
We understand how distressing it is to suffer an injury while on holiday, especially when abroad, and we are here to help. Our legal team offers a free initial consultation to discuss your case and a no win no fee service if you can proceed with a claim.
To find out if you are eligible to make a claim against Jet2, call 0800 470 0474 today for a free case assessment or request a call back using our online claim form.
By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.
Table of Contents
What is a package holiday?
A package holiday is a type of travel arrangement where at least two different travel services, such as flights and accommodation, are:
- Booked with a single tour operator, such as Jet2.
- Advertised or sold as a package.
- Purchased together for an inclusive price.
Package holidays are typically a convenient and cost-effective way to book a holiday compared to booking everything separately.
When you book a package holiday, your contract is with the UK-based operator and not with the individual service providers. This allows you to make a claim against them under UK law, even if the accident occurred abroad.
What duty of care does Jet2 owe to customers?
As a tour operator, Jet2 has a legal duty of care towards holidaymakers under the Package Travel and Linked Travel Arrangements Regulations 2018.
Jet2 must take reasonable steps to keep you safe and ensure that:
- Accommodation is adequately maintained and without hazards.
- Your transport is provided by a competent operator.
- You receive accurate information about your package holiday.
- Any activities included in your holiday are safe.
- All facilities comply with the health and safety standards required by legislation.
- The food and drinks served to you meet hygiene standards.
- You receive adequate assistance and support when needed.
An accident caused by a breach of duty could make your holiday provider liable for any resulting injuries or illnesses.
Can I make a Jet2 holiday accident claim?
The easiest way to find out if you can proceed with a Jet 2 holiday accident claim is a free consultation with a personal injury solicitor. Generally, you can proceed with a claim for compensation under the Package Travel Regulations if you fulfil these conditions:
- You booked a package holiday with Jet2 in the UK.
- You suffered an injury or illness during the holiday.
- The incident occurred due to Jet2’s failure to provide a safe service.
- You are within the legal time limit to start a claim (generally three years).
What should I do if I have an accident on a Jet2 holiday?
There are a few steps you should take if you have an accident during a Jet2 holiday. These will help protect your health and safety and make it easier to make a claim later:
- Seek immediate medical care even if your injuries seem minor, and keep all medical records.
- Gather evidence at the incident scene, such as photographs and videos.
- If your accident was caught on CCTV, ask for a copy of the footage.
- Ask for the contact information of witnesses who can provide a statement about what happened.
- Report the accident to the responsible party and request a signed copy of the report.
- Inform your Jet2 representative about the incident as soon as possible.
- Keep the receipts and other financial documents related to your losses and expenses.
To start your claim, speak to a specialist solicitor as soon as possible. They will handle all communication and legal proceedings on your behalf.
Common accidents that could lead to a Jet2 package holiday claim
You may be able to claim compensation for a wide range of accidents during a Jet2 holiday, including:
- Slips, trips and falls caused by hazards such as wet floors or uneven pavements.
- Road traffic accidents during airport transfers or excursions.
- Food and drink incidents in hotels and restaurants.
- Swimming pool accidents caused by broken tiles or inadequate depth markings.
- Accidents during activities such as rock climbing or jet skiing.
- Injuries caused by faulty furniture and fixtures.
- Fires or electrocution caused by faulty outlets, cables or electrical appliances.
- Bed bug infestations due to poor hygiene.
- Accidents during flights or in airports.
If you suffered an accident or injury during your holiday because of someone else’s negligence, you may be entitled to make a personal injury claim for injury compensation.
What injuries on a Jet2 holiday could I claim compensation for?
You can potentially claim compensation for a wide range of injuries sustained during a Jet2 holiday abroad or in the UK, including:
- Soft tissue injuries such as sprains and strains of ligaments, muscles and tendons.
- Whiplash from rear-end collisions.
- Food poisoning from contaminated food and drinks.
- Allergic reactions to food, drinks or chemicals in swimming pools.
- Legionnaires’ disease from contaminated air conditioning or showers.
- Head injuries from falls or road accidents, from concussions to severe brain trauma.
- Back injuries ranging from strains to spinal cord damage.
- Burns and scalds from fires, hot surfaces or defective water systems.
- Cuts and lacerations from sharp edges or broken glass.
The type and severity of your injuries will determine the amount of compensation you can claim from the liable party.
Can I claim compensation for an accident abroad?
Yes, you can. The great advantage of a package holiday booked through Jet2 is that you can seek a compensation claim for an accident abroad right here in the UK.
This makes the claims process much easier, as you will avoid any legal complexities, language barriers and potentially longer time limits of a foreign legal system.
However, if your accident or illness is not related to a service included in your package holiday, you will likely have to make your claim abroad, directly against the responsible party.
This could make the process more complicated and could result in less compensation than in the UK (or more, depending on the country). A holiday accident claims solicitor will be able to advise you on your legal options and compensation prospects.
Can I make a Jet2 injury claim on behalf of a loved one?
You could be entitled to make an injury compensation claim on behalf of a loved one as a litigation friend if they are:
- A child under 18.
- Someone who lacks the mental capacity to claim for themselves (a protected party under the Mental Capacity Act 2005).
In these cases, a solicitor can help you apply to the court to represent your loved one and be allowed to make decisions on their behalf.
You can read more about the process here: What is a litigation friend?
Evidence needed to support a Jet2 accident compensation claim
To make a successful package holiday injury claim, you need supporting evidence to prove how you sustained your injuries and how they have impacted your life. This could include:
- Your Jet2 holiday confirmation and contract.
- A copy of an accident report filed with the business where your accident took place.
- Police reports, if applicable.
- Photos or videos of the accident scene and your injuries.
- CCTV or dashcam footage, if available.
- Statements from witnesses to your accident or unsafe conditions.
- All medical records from your treatment abroad and in the UK.
- Any official complaints made to Jet2 about the incident and their response.
- Your account of the events and how they have affected your life.
- Receipts for expenses and proof of financial losses.
What is the time limit to make a Jet2 compensation claim?
Under the Limitation Act 1980, you typically have three years to claim compensation for your injuries. This starts from the date of the accident or from the date of knowledge (when your injuries were diagnosed and linked to negligence).
There are a few exceptions:
- Child injury claims have no limitation date until the child’s 18th birthday, from which they have three years to make a claim themselves.
- A litigation friend can pursue compensation on behalf of a protected party without any time limit.
How much compensation could I receive for my accident and injuries?
The compensation you could receive for your holiday accident is made up of two types of damages:
- General damages cover the pain, suffering and loss of amenity caused by it, including mental or psychological harm.
- Special damages cover the financial losses incurred as a result of your injury, such as loss of earnings and private medical treatments.
General damages can range from £240 for minor whiplash up to £493,000 for a very severe brain injury. Our online compensation calculator can give you a fair estimate of your settlement within minutes.
Will my solicitor offer me a No Win No Fee service?
If you are eligible to make a Jet2 accident claim, your solicitor will offer you a no win no fee service. Making a no win no fee claim means that:
- You do not have to pay any legal fees upfront.
- You won’t pay your solicitor anything unless you make a successful claim.
- If you win compensation, a success fee capped at 25% will be deducted from your compensation to cover your solicitor’s services.
How long does a package holiday injury claim take?
The duration of a Jet2 claim can vary depending on several factors, such as:
- The complexity of the case.
- The severity of your injuries and your prognosis.
- Whether the other party admits liability.
- Whether your case goes to court.
Generally, straightforward cases where liability is admitted are settled within 12 months, while high-value, complex claims can take much longer to resolve.
Get in touch today to start your Jet2 holiday claim
If you had an accident on a Jet2 holiday or fell ill due to someone else’s negligence, do not hesitate to seek legal advice and find out if you can make a compensation claim.
Our team of holiday claims solicitors offer a free case assessment and a no win no fee service if you are eligible to make a claim. They will also:
- Help you gather supporting evidence.
- Handle all communication with the defendant on your behalf.
- Keep you updated throughout the claims process.
- Negotiate the maximum compensation for your injuries.
To get started, call 0800 470 0474 today for a free consultation or use our online claim form to request a call back.
By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy.
By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy.
