Supermarket Accident Claims

Being involved in an accident at a supermarket can be traumatic and lead to long-lasting injuries and financial losses. If you find yourself in this situation, knowing and understanding the steps involved in making a supermarket accident claim is essential.

The most common circumstances leading to claims against supermarkets include slips, trips and falls, manual handling injuries, damaged shelving and unsafe supermarket car parks.

An experienced solicitor can help you build a strong case and achieve the maximum compensation for your supermarket injury claim. To arrange a free consultation, call 0800 470 0474 or use our online claim form to receive a call back with no obligation to proceed.

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• Am I eligible to make a supermarket injury compensation claim?
• What duty of care do supermarkets have to prevent accidents?
• What is the time limit to make a supermarket accident claim?
• How do I make a supermarket accident compensation claim?
• How much compensation could I receive if I'm injured in a supermarket?
• Can I make a no win no fee supermarket injury claim?
• Can I make a claim if I was injured while working for a supermarket?
• Which supermarkets can I make a compensation claim against?
• What are the most common causes of supermarket accident claims?
• What type of supermarket injuries can I claim compensation for?
• Can I make a supermarket accident compensation claim on behalf of my child?

Am I eligible to make a supermarket injury compensation claim?

Yes, you may be able to claim compensation if you were hurt because of an accident in a supermarket if the following can be proven:

• The owner or occupier of the premises owed you a legal duty of care.
• This duty was breached, which led to your supermarket accident.
• You suffered an injury or illness as a result of the accident.
• You are within the legal time limit for starting a claim (typically 3 years).

If you can proceed, your solicitor will help you gather the evidence you need to pursue supermarket accident compensation and guide you through the claims process.

What duty of care do supermarkets have to prevent accidents?

The primary legislation relevant to supermarket accidents is the Occupiers’ Liability Act 1957. This imposes a duty of care on the occupier of premises to take reasonable steps to ensure the safety of clients and visitors, including:

• Maintain the premises in a safe condition.
• Conduct regular inspections to identify and address hazards.
• Warn visitors of any potential risks that cannot be removed.
• Provide staff with adequate training.
• Keep high food hygiene standards.
• Maintain equipment and fixtures, and ensure shelves are stocked safely.

If a supermarket manager or owner breaches their duty of care and someone is injured, they may be held liable in a supermarket accident claim for compensation.

What is the time limit to make a supermarket accident claim?

Under the Limitation Act 1980, the time limit to pursue compensation is generally three years from the injury date. There are a handful of exceptions, including:

• For children who have suffered an accident in a supermarket, the three-year period starts on their 18th birthday unless a parent or guardian makes a child injury claim before this date.
• There are no time limits to start a supermarket injury claim for someone who cannot manage their case due to a lack of mental capacity.
• The time limit to claim for an accident abroad will depend on the laws of the country where the accident occurred.

How do I make a supermarket accident compensation claim?

To make a successful supermarket accident claim, you should take the following steps:

• Gather evidence of your injuries. Visit your GP, the A&E or a minor injuries unit as soon as possible, even if your injuries seem minor.
• Take photos of the accident. Take pictures or a video of the hazard that caused your accident. You can also request a copy of any CCTV footage that captured it.
• Report the accident to the supermarket. Ask staff to record the incident in their accident book and ask for a signed copy of it.
• Obtain witness details. If anyone saw the accident, ask for their names and contact information.
• Document your losses. Write down how the accident occurred and how it has affected your daily life, keeping evidence of any related financial losses.
• Contact a specialist solicitor. A personal injury lawyer will assess your case, contact the defendant and help you secure the maximum compensation for your supermarket injuries.

How much compensation could I receive if I’m injured in a supermarket?

The amount of compensation awarded for a supermarket personal injury claim will depend on two types of damages:

• General damages compensate you for the injuries you suffered and the pain, suffering and loss of amenity they have caused you.
• Special damages are awarded on top of general damages to compensate for any expenses, financial losses and other costs caused by your accident.

Here are some examples of amounts of compensation you could receive for an injury in a supermarket:

• £2,810 to £3,790 for a minor wrist fracture or soft tissue injury.
• £7,890 to £12,510 for a minor back injury with full recovery within two to five years.
• £74,160 to £88,430 for severe back injuries causing impaired mobility or loss of sensation.
• £186,890 to £240,590 for head injuries causing changes to personality or intellect.
• £240 to £4,345 for whiplash.
• £17,960 to £27,760 for moderate leg injuries causing some long-term mobility issues.

Can I make a no win no fee supermarket injury claim?

If you are entitled to compensation for a supermarket injury, your personal injury solicitor will represent you on a no win no fee basis. This service offers several benefits, including:

• No upfront costs to start your claim.
• No financial risks if your claim is unsuccessful.
• A success fee paid to your solicitor only if you receive compensation (capped at 25%).
• Access to justice regardless of your financial situation.
• Peace of mind, as you will not pay anything if you don’t win.

Can I make a claim if I was injured while working for a supermarket?

Yes, you could make an accident at work claim if you were injured due to your employer’s negligence.

If you work in a supermarket, you are owed a legal duty of care under the Health and Safety at Work Act 1974. You could make a claim if you suffer an injury due to a breach of these duties:

• Conduct regular risk assessments to identify hazards.
• Ensure the safe handling, storage, use, and transport of goods and substances.
• Provide adequate instruction, training, and supervision.
• Maintain the workplace in a safe condition and provide proper facilities.
• Avoid hazardous manual handling when possible.
• Ensure that work equipment is suitable, safe and properly maintained.
• Provide appropriate personal protective equipment (PPE) when necessary.

Which supermarkets can I make a compensation claim against?

If you have been injured while shopping or working in a supermarket, you may be eligible to claim compensation for the harm incurred. The most common types of supermarket claims include:

• Tesco Accident Claims
• ASDA Accident Claims
• Morrisons Accident Claims
• Sainsburys Accident Claims
• Aldi Accident Claims
• Lidl Accident Claims
• Iceland Accident Claims
• Waitrose Accident Claims
• Spar Accident Claims

What are the most common causes of supermarket accident claims?

The most common causes of supermarket accident claims for personal injury include:

• Slips, trips, and falls due to wet floors, spills, uneven surfaces, or obstacles left in aisles.
• Falling objects from high shelves or poorly fixed displays.
• Injuries from defective equipment, such as shopping carts, trolleys, escalators or elevators.
• Manual handling accidents from lifting heavy items.
• Accidents in supermarket car parks due to poor layout, pavement defects or malfunctioning barriers.
• Criminal attacks resulting from inadequate security measures.

What type of supermarket injuries can I claim compensation for?

Supermarket accidents could lead to a variety of injuries for which you could claim compensation, including:

• Sprains and strains from slipping on wet floors, tripping over obstacles or lifting heavy items.
• Laceration injuries from damaged shelving, sharp edges, broken glass or falling objects.
• Broken bones from slips, trips, falls from height or car park accidents.
• Head injuries from slips and falls or from objects falling from a height.
• Whiplash injuries caused by a sudden jolt to the neck, such as a fall or collision with a trolley.
• Food poisoning and allergic reactions to food, drinks or chemicals.

Can I make a supermarket accident compensation claim on behalf of my child?

Yes, as a parent or legal guardian, you can claim on behalf of your child if they have been injured in an accident at the supermarket that wasn’t their fault.

Children under 18 are not legally able to make a supermarket accident claim themselves. It is up to their parents or guardians to pursue compensation on their behalf by acting as their litigation friend.

An experienced solicitor can guide you through the process and protect your child’s best interests.

If you would like to start a supermarket injury claim on a no win no fee basis, call 0800 470 0474 today for a free consultation with a legal adviser. You can also arrange this by using our online contact form. A friendly legal adviser will give you a call back to discuss your claim.

Last edited on 4th Dec 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.