Morrisons Accident Claims

Accidents can happen when you least expect them, even during a routine trip to Morrisons. Whether you’ve slipped on a wet floor, been injured by faulty shelving, or had an accident in a Morrisons car park, we understand the physical and emotional stress it can cause.

You may even have been injured in an accident at work while working for Morrisons in one of their supermarkets, warehouses or offices. Whatever the case may be, if you suffered an injury through no fault of your own within the last three years, you could be entitled to make a Morrisons accident claim.

Our expert legal advisers are here to guide you through every step of the claim process, ensuring you get the compensation you deserve. We provide a no win no fee service, so making a personal injury claim will not cost you a penny if we can’t win your case.

Find out if you can claim

Call 0800 470 0474 now or request a call back below:

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• Can I make a personal injury claim against Morrisons?
• What accidents could happen while shopping at Morrisons?
  • Slips, trips or falls
  • Escalator injuries
  • Car park accidents
  • Food-related incidents
  • Exposure to harmful substances
  • Being hit by falling objects
  • Accidents involving equipment
• What are the most common injuries that result in a compensation claim?
• What evidence will I need to make a Morrisons accident claim?
• Could I claim for an accident in a Morrisons car park?
• Can I make an accident at work claim against Morrisons?
• My child had an accident in Morrisons. Can I make a claim on their behalf?
• How much compensation can I claim if I'm injured at a Morrisons supermarket?
• How long do I have to make a Morrisons compensation claim?
• Can I claim compensation on a No Win No Fee basis?

Can I make a personal injury claim against Morrisons?

To be eligible to make a personal injury claim against Morrisons, whether as a shopper or an employee, you will need to satisfy the following requirements:

• Morrisons owed you a duty of care
• They breached this duty of care, causing your accident
• You were injured or suffered an illness because of this negligence

All supermarkets and business owners owe a duty of care to their staff, customers and visitors to protect their health and safety while they are on their premises. This is covered by the Occupiers’ Liability Act 1957, the Health and Safety at Work Act 1974 and several other legislations. So proving that a duty of care exists is pretty straightforward.

You must also ensure you start your claim against Morrisons within the relevant time limit. In most cases, this is three years from the date of the accident. However, there are some exceptions to this, which we will discuss in more detail below.

What accidents could happen while shopping at Morrisons?

A trip to Morrisons can result in various types of accidents if the supermarket fails to uphold its legal duties towards customers. These include:

Slips, trips or falls

These are, by far, the most common types of accidents in supermarkets such as Morrisons. They can happen due to various hazards, such as:

• Spills
• Wet floors
• Items left in aisles
• Damaged flooring

If the staff at Morrisons failed to clean up a spill promptly or left a hazard without warning signs, the store may be liable for your injuries.

Escalator injuries

Some Morrisons have escalators and elevators that give customers better access to the shop and car parks. However, these can pose risks if not properly maintained. Common accidents they could cause include:

• Sudden stops or jerks
• Falls from height
• Finger entrapment
• Entanglement of shoelaces or loose clothing

Car park accidents

Supermarkets are also responsible for maintaining their car parks and ensuring these do not pose dangers to customers. Failing to provide a safe car park environment, such as repairing potholes and ensuring proper lighting and signage, can lead to accidents.

Common car park incidents may involve:

• Collisions with other vehicles
• Trips due to potholes
• Slips due to ice or snow
• Being hit as a pedestrian

Food-related incidents

If food safety standards are not followed, customers can suffer allergic reactions, food poisoning, or even find foreign objects in food. This could be due to:

• Selling out-of-date products
• Failing to label allergens correctly
• Cross-contamination
• Poor hygiene
• Poor equipment maintenance

Exposure to harmful substances

If cleaning products and other chemicals are improperly stored or used, clients (especially children) may come into contact with them or even ingest them.

Leaks from machinery or refrigeration units and unmarked use of pesticides or pest control measures can also pose a significant health risk.

Being hit by falling objects

Overloaded shelves, products that are stacked too high, faulty shelves or unstable displays can fall over and cause injuries ranging from minor bruises to severe head trauma.

If the staff at Morrisons has failed to stock items safely or provide warning signs for known hazards, you may be entitled to compensation for any resulting harm.

Accidents involving equipment

Trolleys, automatic doors, cleaning machines and pallet trucks can also cause injuries if they are faulty, poorly maintained or misused.

You may also trip over trailing cables from machinery or suffer injuries from sharp edges on shelves or other damaged store furniture.

What are the most common injuries that result in a compensation claim?

Although supermarkets are usually safe places to visit and work, the range of injuries that accidents can cause is vast. Even something as innocuous as a slip on a wet floor could result in broken bones, facial injuries or even a significant brain injury if a person hits their head with a heavy fall.

The most common injuries from an accident at Morrisons include:

• Cuts and lacerations. Sharp edges on shelving, broken glass, or damaged equipment can lead to cuts or deep wounds that may need stitches or cause permanent scarring.
• Soft tissue injuries. These involve damage to muscles, ligaments, or tendons, often resulting from slips, trips, falls, or manual handling accidents.
• Broken bones. A fall from height or a serious trip could cause a fracture, most often to the wrists, arms, hips, or ankles.
• Head injuries. Hitting your head in a fall or being struck by an object can result in a concussion or a more severe brain injury, with permanent consequences.
• Back injuries. Falls or improper lifting can cause back injuries that range from minor strains to slipped discs or spinal damage.
• Burns and scalds. Exposure to hot surfaces in the kitchen, fires and chemicals can result in burn injuries and permanent scarring.
• Food poisoning. Contaminated food products can cause symptoms that range from mild nausea and abdominal cramps to severe vomiting and dehydration, requiring hospitalisation.
• Eye injuries. If chemicals, debris or foreign objects get in the eyes, they could cause irritation, pain and even vision impairment.
• Allergic reactions. Foods and drinks that are not adequately labelled or handled can cause allergic reactions ranging from mild skin rashes to severe anaphylaxis.

The type of injury you sustain and its impact on your day-to-day life will influence your potential compensation award. However, the solicitors we partner with will always aim to ensure you receive the maximum amount of compensation you are entitled to. To find out if you can pursue a claim for injury compensation following a Morrisons supermarket accident, call 0800 470 0474 or request a call back.

What evidence will I need to make a Morrisons accident claim?

Without any evidence of how the accident happened or the injuries it caused, making a personal injury claim against Morrisons wouldn’t be possible. Therefore, gathering evidence to support your claim is an essential part of the process. The evidence available will vary depending on the type of accident you’ve been involved in, but could include the following:

• Accident report. You should report your accident to a member of staff as soon as possible. They are required to fill out an accident report, which you are entitled to ask for a copy of. This will detail the date, time and location of your accident, as well as what happened.
• Photographs. If the cause of your accident is visible, such as a wet floor, faulty shelving or a pothole, it is a good idea to take some photographs.
• Witnesses. Supermarkets are busy places, so there is a good chance that somebody will have witnessed your accident. If this is the case, you should ask them politely for their name and contact details. If you go on to make a claim against Morrisons, your solicitor will be able to contact these witnesses for a statement.
• Medical records. It is important that you have your injuries checked out by your GP or at a hospital. This not only ensures you get the treatment you need, but it also means that your injuries will be added to your medical record. Your solicitor will request a copy of your medical record to prove the type and severity of the injury or injuries you sustained.
• Video footage. Most supermarkets have CCTV covering their premises, including the aisles, warehouses and car parks. You have a legal right to request a copy of the CCTV footage if you have suffered an injury.
• Financial records. If you have had to take time off work, pay for prescriptions or had any other out-of-pocket expenses due to the accident, you should keep receipts, bank statements, etc. If you are able to make a claim, these costs can be recovered in the form of special damages.

The more evidence you have, the more likely it is that your claim will be successful. But don’t worry if you are missing pieces of evidence, as your personal injury lawyer may be able to help you gather these during the claims process.

Could I claim for an accident in a Morrisons car park?

The Occupiers’ Liability Act applies to both inside and outside the supermarkets, including the car parks. Providing the car park is managed by the Morrisons store you are visiting, they are responsible for ensuring it is safe for their customers.

You could be injured from a trip or fall due to a pothole, damaged bollard or another type of car park defect. In these circumstances, you could be entitled to make a Morrisons injury claim.

However, if your injury is caused by another shopper, such as a driver reversing out of a parking bay without looking, your claim would be against the driver. In this case, even though the accident occurred in a Morrisons car park, your car accident claim would be covered by the insurance of the driver at fault.

Can I make an accident at work claim against Morrisons?

Yes. If you work for Morrisons and suffer an injury at work that was caused by their negligence, you are legally entitled to make a claim against them.

As with all employers, Morrisons have a legal duty of care to provide you and each of its other employees with a safe working environment. If they fail to do this and it causes an accident, you can make a work accident claim to recover compensation for your pain and suffering.

Common types of workplace accidents that could happen at Morrisons include:

• Slips and trips on the same level. These are the most common accidents at work and accounted for 31% of all workplace accidents in the UK in 2023/24.
• Falls from height. If proper safety measures are not in place, you could fall from a ladder, step stool or raised platform and suffer severe injuries such as broken bones or head trauma.
• Manual handling injuries. Morrisons employees regularly lift and move heavy items. Without proper training or lifting aids, this can cause long-term musculoskeletal disorders.
• Machinery and equipment accidents. Supermarkets use various tools and machines, such as pallet trucks and compactors, that could cause injuries when poorly maintained or misused.
• Falling objects. Poorly stacked items on shelves or pallets and unstable displays may fall and injure employees.
• Exposure to harmful substances. If hazardous substances at work are not labelled, used or stored correctly, they can cause skin irritation, respiratory issues and even poisoning.
• Workplace assaults. You may be exposed to verbal abuse, threats, or physical attacks from customers or intruders if Morrisons fails to put in place adequate security measures.
• Repetitive strain injuries. Repetitive tasks, such as scanning products or stacking shelves, can lead to strain in the hands, wrists, shoulders, or back over time.

If you lost income from having to take time off work because of your injuries, you can recover these financial losses as part of your claim.

My child had an accident in Morrisons. Can I make a claim on their behalf?

Parents often bring their children when shopping. Like all supermarkets, Morrisons must recognise that children are regularly on their premises and take extra care to ensure their safety.

If your child suffered an accident due to the supermarket’s negligence, you could make a claim for compensation on their behalf. Children under 18 cannot take legal action themselves, so you can act as their litigation friend to pursue the claim.

Our team of solicitors can help you complete a certificate of suitability and apply to the court to be named as the child’s litigation friend. This will state that:

• You agree to take on the role
• There is no conflict of interest between you and the child
• You can act competently and fairly

Once approved, the case will proceed like any other Morrisons accident compensation claim. Your solicitor will handle all the paperwork and communication with the other party, and your duties will include:

• Liaise with solicitors
• Represent your child’s best interests
• Sign legal documents
• Decide on compensation offers from the defendant

If you receive compensation for your child’s injuries, this must be approved by a judge during a court hearing. The awarded compensation payout will be kept in a court account or a personal injury trust and released to the child when they turn 18.

How much compensation can I claim if I’m injured at a Morrisons supermarket?

The amount of compensation you could claim if you are injured at Morrisons is based on two main elements, known as general damages and special damages.

• General damages is compensation awarded for pain, suffering and loss of amenity. How much you are entitled to will depend on the type and severity of your injuries. For example, you would be entitled to more for a serious head injury than you would for a minor fracture to your wrist. Your solicitor will use the recommendations provided by the Judicial College, which is the industry standard for general damages.
• Special damages is the compensation you receive for any financial losses that are linked to your accident and injury. This could include private medical bills, prescription costs, travel expenses and loss of earnings. Your solicitor will calculate special damages based on the evidence you can provide, such as wage slips, receipts and bank statements.

Check out our injury compensation calculator to get a better idea of how much compensation you could be entitled to. Alternatively, speak to one of our trained advisers by calling 0800 470 0474 or requesting a call back.

How long do I have to make a Morrisons compensation claim?

The time limit for the vast majority of personal injury claims is three years from the date of the accident. However, the sooner you can start your claim, the better it is likely to be. This is because gathering evidence can be time-consuming, and it is generally easier to acquire closer to when the accident happened.

There are some circumstances where the standard three year limitation date may not apply. For example:

• In some cases, an injury or illness might not be immediately apparent. So in these circumstances, there is still a three year time limit, but it does not begin to count down until the injury is diagnosed. This is known as the date of knowledge.
• If a child is injured in Morrisons, a parent or guardian can claim compensation on their behalf at any point before their 18th birthday. Once the child becomes an adult, and can legally make a claim by themselves, they have until their 21st birthday to make an injury claim.
• Under the Mental Capacity Act, some people do not possess the required mental capacity to legally make certain decisions by themselves. This could be due to a medical condition such as Dementia, Down Syndrome or a brain injury. In these situations, a competent adult (usually a close friend or family member) can carry out the claims process on their behalf.

Can I claim compensation on a No Win No Fee basis?

Yes, if you have a valid claim for compensation, you will be offered a no win no fee service by an experienced personal injury solicitor. Also called a conditional fee agreement, no win no fee removes the financial risk normally associated with taking legal action. As the name suggests, if you don’t win your injury claim against Morrison, you won’t pay any legal fees.

You will only be charged a fee by your injury lawyer if your claim is successful. This is called a success fee, which can be no more than 25% of the compensation awarded. Your solicitor will discuss the exact percentage charged before they take your case on. So you will know from the outset and never have any hidden fees or unexpected costs.

To find out more information about our no win no fee service or to discuss making a Morrisons accident claim, call 0800 470 0474 for a free consultation. Alternatively, you can enter your information into our contact form, and a legal adviser will call you back. The consultation is free, confidential and provided with no obligation to proceed.

Last edited on 15th Oct 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.