ASDA Accident Claims

If you have suffered a personal injury while shopping or working at ASDA, you may be entitled to make an ASDA accident claim. Our team of solicitors can help you secure compensation for your injuries and financial losses, on a no win no fee basis.

Whether you are a customer or employee, ASDA is legally responsible for keeping you safe from harm while on its premises. But accidents in ASDA still happen and are often caused by slippery aisles, falling items, manual handling, and faulty equipment.

To find out if you’re eligible to claim after an accident in ASDA, contact a trained legal adviser to assess your case by calling 0800 470 0474. Alternatively, you can request a call back by entering your details into our online claim form.

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• What are ASDA injury compensation claims?
• Am I eligible to make a claim for an ASDA accident?
• What are the legal responsibilities of ASDA to prevent accidents?
• Can I make a claim if I was injured working in ASDA?
• Is there a time limit to make an ASDA accident claim?
• How to make a personal injury claim against ASDA?
• How much compensation for an accident in ASDA?
• Can I make an ASDA compensation claim on a No Win No Fee basis?
• What are the most common types of ASDA accident claims?
  • Slip, trip, and fall accidents
  • Manual handling accidents
  • Falling object accidents
  • Assault and abuse injuries
• Can I claim if I slipped in ASDA supermarket?
• Start your claim against ASDA today!

This guide will explain how the personal injury claims process works, what types of accidents can happen at ASDA, and how we can help you get the compensation you deserve.

What are ASDA injury compensation claims?

ASDA compensation claims are personal injury claims made by customers or employees who have been hurt in an ASDA store, car park or warehouse due to negligence. These claims allow you to recover compensation for your pain, suffering and related financial losses.

With over 150,000 employees and more than 16 million customers every week, it is no wonder that accidents sometimes happen. If they occur because ASDA failed to keep you reasonably safe, you may be entitled to make a claim.

Am I eligible to make a claim for an ASDA accident?

Yes, you could claim personal injury compensation following an accident in ASDA if the following can be proven:

• ASDA owed you a legal duty of care.
• This duty was breached, leading to an accident.
• You were injured as a result of their negligence.

A specialist personal injury solicitor can verify if you may be able to claim during a free, quick case assessment over the phone.

What are the legal responsibilities of ASDA to prevent accidents?

There are many rules and regulations that ASDA and other supermarkets must observe, including:

• The Occupiers’ Liability Act 1957 – ASDA must take reasonable steps to keep all customers and visitors safe. This includes identifying and removing hazards, cleaning spills, using warning signs when needed and maintaining flooring and equipment.
• The Health and Safety at Work Act 1974 – All employers, including retailers like ASDA, must protect employees from workplace injuries. This includes maintaining a hazard-free workplace and providing training, safe equipment, and PPE when needed.
• The Consumer Protection Act 1987 – If a defective product sold or supplied by ASDA causes an injury, the supermarket may be liable for compensation.

If you have been injured in an accident at ASDA, your solicitor will determine which law applies and whether there was a breach of duty.

Can I make a claim if I was injured working in ASDA?

Yes, you could make an accident at work claim against your employer if you were injured because they breached their duty of care towards you. Examples include:

• Failing to provide adequate training.
• Exposure to harmful substances.
• A lack of personal protective equipment (PPE).
• Defective equipment, such as faulty pellet trucks.
• Failing to maintain a safe work environment.

Is there a time limit to make an ASDA accident claim?

Yes, you generally have three years from the date of the accident to make a claim against ASDA. There are some exceptions to the standard three-year time limit to claim under the Limitations Act 1980:

• If the injured party is a child, the three-year limitation period does not begin to run until they turn 18. Prior to this, a parent could make a child accident claim at any time.
• If the injured party lacks the necessary mental capacity to make a supermarket accident claim, there will usually be no time limit for a litigation friend to claim on their behalf.

How to make a personal injury claim against ASDA?

Claiming compensation after an accident in ASDA involved a few simple steps:

• Report the accident to ASDA’s staff and ask for a signed record of the incident.
• If possible, try to take some photos of the accident scene and your injuries.
• Get medical attention as soon as possible by visiting your GP or local hospital.
• Keep receipts and invoices for any expenses related to the accident and your injuries.

Using the above evidence, your injury lawyer will be able to build a strong claim against ASDA. They will then send a letter of claim to the defendant, outlining your allegations and the compensation you seek.

If liability is admitted, they will negotiate a fair compensation amount with ASDA’s insurer. If they deny liability, your solicitor will issue court proceedings and prepare for a trial, but this is rarely necessary.

How much compensation for an accident in ASDA?

The amount of compensation you can claim following an injury in ASDA will depend on two types of damages included in your compensation payment:

• General damages – compensation for the pain, suffering, and loss of amenity caused by your injuries, depending on the severity of the harm.
• Special damages – compensation for the financial losses and expenses incurred, such as medical bills, travel costs, lost income if you had to take time off work, and future care and rehabilitation needs.

Compensation for personal injury can vary significantly from case to case. In 2019, for example, a woman was awarded £200,000 in compensation after she suffered a head injury in an ASDA store when a shelf fell on her. In another case, a woman was awarded £4,000 in compensation after slipping on a grape in an ASDA store and injuring her back.

Once an injury lawyer has assessed your case, they will be able to provide a more accurate estimate of the compensation you could receive.

You can also use our online compensation calculator, which uses the Judicial College guidelines to provide estimates for various injuries ranging from mild to severe.

Can I make an ASDA compensation claim on a No Win No Fee basis?

Yes. If you are eligible to make an ASDA claim for compensation, you will be provided with a no win no fee service. This means that:

• You can start your claim without paying anything upfront.
• If your claim is unsuccessful, you do not pay your lawyer anything at all.
• If you make a successful claim, a success fee will be deducted from your compensation to pay your solicitor (capped at 25%).

What are the most common types of ASDA accident claims?

Some common types of ASDA accidents for which you could claim compensation include the following:

Slip, trip, and fall accidents

Slip, trip, and fall accidents can happen when the floor is wet, uneven, or cluttered with objects. For example, you may slip on a spillage in the aisle, trip on a loose floor tile, or fall over a box left unattended by a member of staff.

Manual handling accidents

Manual handling accidents can happen when you are required to lift, carry, push or move heavy objects as part of your work without adequate training or PPE. For example, you may strain your back while lifting a heavy box or hurt your hand while handling a sharp item.

Falling object accidents

Falling object accidents can occur when goods are not properly stacked or when they fall from faulty or damaged shelving. For example, you may be hit on the head by a falling can, a jar of produce, or a shelving unit that topples over.

Assault and abuse injuries

Assault and abuse accidents can happen when customers or staff behave aggressively or violently towards each other. For example, you may be punched, kicked, or threatened by a customer who is angry or drunk, or by a colleague who is bullying or harassing you.

These accidents can cause significant physical and psychological injuries. They may also be grounds for a criminal injury claim, so you should contact the police immediately if you or a loved one is in this unfortunate position.

Can I claim if I slipped in ASDA supermarket?

Yes, if you slip on a wet floor, produce or other hazards in an ASDA store and suffer an injury, you may be entitled to compensation if the store is found to be at fault.

Under the Occupiers’ Liability Act 1957, the store should have a procedure in place to prevent such accidents, which may include:

• Conduct regular inspections of the store to identify and address hazards such as wet floors, spills and damaged flooring.
• Ensure that cleaning procedures are followed correctly and that spillages and wet areas are cleaned up promptly.
• If a hazard cannot be immediately removed, use clear signs to warn visitors of the danger.
• Provide training to staff members on how to identify and address slip and trip hazards, and how to report accidents and injuries.

Failing to observe their responsibilities could make ASDA liable to pay compensation to any customers or employees who are injured as a result of a slip and fall.

Start your claim against ASDA today!

At Injuryclaims.co.uk, we are committed to providing our clients access to the highest quality legal services. We understand the physical, emotional, and financial impact that a personal injury can have on your life, and we are here to help you get the justice and compensation you deserve.

Some of the reasons why you should choose us for your ASDA personal injury claim include the following:

• Free initial consultation – You can discuss your case with a legal advisor without any obligation to proceed. During your consultation, you will find out if you have a valid claim and get an estimate of the compensation you could receive.
• No win no fee – You will receive a no win no fee service, which means you do not have to pay your solicitor any costs if you do not win your case. This gives you peace of mind and reduces the financial risk of making a claim.
• Experience – We partner with solicitors across the UK who have many years of experience handling personal injury claims, including those involving accidents at supermarkets such as ASDA. We have a proven track record of success in securing compensation for our clients.
• Expertise – We work with solicitors who are experts in personal injury law and are members of professional organisations such as the Law Society and the Association of Personal Injury Lawyers.

If you have been injured in an ASDA accident that wasn’t your fault, you have the right to claim compensation for your injuries and financial losses.

To get started, call 0800 470 0474 or request a call back. A friendly legal adviser will gladly discuss your case and provide free legal advice.

Last edited on 4th Dec 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.