Iceland Accident Claims

When you do your grocery shopping in Iceland, the last thing you expect is to suffer an injury. However, accidents in supermarkets can and do sometimes happen, some of which can have devastating consequences.

Potential injuries include broken bones, head injuries, lacerations, back injuries and muscle strains. You can also suffer from food poisoning by consuming food that the supermarket has failed to store or prepare correctly or selling food that has expired.

Common accidents in Iceland include slips, trips and falls, accidents in car parks and being hit by falling objects. Furthermore, employees can also suffer from various other incidents, such as manual handling injuries, falls from height, workplace assault and electric shocks.

As supermarkets owe a legal duty of care to employees, customers and visitors, all these situations could lead to an Iceland accident claim for compensation.

To find out if you are eligible to make an accident claim against Iceland, call 0800 470 0474 today or request a call back. You will receive a free case assessment with no obligation to proceed.

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• Duty of care of Iceland towards customers
• Am I eligible to make an Iceland accident claim?
• Evidence needed to support an Iceland compensation claim
• Common types of accidents in an Iceland supermarket
• What injuries could an accident in Iceland cause?
• Can I claim compensation for an accident at work?
• Time limits to start an Iceland injury claim
• What amount of compensation could I receive for my injury?
•  Will I get a No Win No Fee agreement?

Duty of care of Iceland towards customers

Iceland is a well-known supermarket chain that specialises in frozen foods, but it also sells non-frozen grocery items like vegetables, dairy, meat, and dry goods.

Like all businesses, Iceland has a duty of care towards shoppers and visitors, as stated by the Occupiers Liability Act 1957 and other health and safety laws in the UK. Key responsibilities under the duty of care include:

• Ensure that floors, entrances and aisles are free from hazards such as spills and debris;
• Regularly inspect and maintain the premises to identify and address risks promptly;
• Keep freezers, trolleys and shelves in good working order;
• Stack items securely on shelves to prevent them from falling;
• Maintain car parks, pavements and footpaths to avoid accidents caused by potholes or ice;
• Storing food at appropriate temperatures to prevent spoilage or contamination;
• Label allergens and expiry dates clearly to avoid health risks;
• Use visible warning signs to inform visitors of hazards like wet floors;
• Install CCTV cameras and hire trained security staff to prevent assaults and other criminal acts on the premises.

If you had an accident at Iceland due to a breach of duty and suffered an injury as a result, you could be eligible to make a compensation claim.

Am I eligible to make an Iceland accident claim?

While Iceland supermarkets are usually safe and offer customers a good experience, accidents can happen, and these can sometimes lead to severe injuries. If you or a loved one slipped on an unmarked wet floor or suffered any other harm in Iceland, you could be entitled to compensation for your pain and suffering.

The easiest way to find out if you may be able to make a personal injury claim is through a free consultation with an experienced solicitor. Before taking on your case, they will verify whether:

• Iceland breached its duty of care towards you;
• You were involved in an accident due to the supermarket’s negligence;
• As a result, you suffered injuries and other losses within the past three years.

Your solicitor will verify all of these for you, so you don’t need to worry about proving a duty of care and negligence. They will also help you gather evidence to prove the full extent of your injuries and how these have affected your life to ensure the maximum amount of Iceland accident compensation available.

Evidence needed to support an Iceland compensation claim

If you want to secure Iceland injury compensation, you must gather as much evidence as possible to prove what happened and how you were affected. This could include:

• Photographs of the accident scene and any hazards that contributed to your injury;
• If available, CCTV footage can show precisely what happened;
• Pictures of any visible injuries, such as bruising, swelling, fractures or lacerations;
• A copy of an accident report from the company’s accident logbook can help support the date, time and location of your injuries;
• Medical records, including diagnostic tests and doctor’s notes, will prove the type and severity of the harm you suffered and your expected recovery;
• If needed, a medical report from a specialist regarding your future care needs;
• A copy of the police report if the incident involved criminal activity;
• Your detailed account of the events and how these have affected your life;
• Statements from witnesses such as employees or other customers who can confirm what happened;
• You also need proof of financial losses that you want to include in your claim, such as medical bills and lost wages.

Compelling evidence is crucial to prove liability and secure fair compensation for your injuries and associated losses.

Common types of accidents in an Iceland supermarket

Some of the most common types of accidents that happen in supermarkets such as Iceland, include:

• Slips, trips and falls caused by hazards like wet floors, spills, uneven flooring, broken pavements or objects left in walkways;
• Falling objects due to poorly stacked shelves or unstable displays;
• Accidents involving malfunctioning trolleys or equipment;
• Injuries caused by broken glass or sharp edges on shelves;
• Illnesses caused by contaminated or spoiled food or unlabelled allergens;
• Electrical accidents due to exposed wires, faulty refrigeration units or poorly maintained electrical systems;
• Being caught between automatic doors that are malfunctioning;
• Car park accidents due to potholes, uneven surfaces, poor lighting or ice;
• Physical altercations due to lack of security measures.

If your accident was caused by the supermarket’s negligence, you’ll be able to claim compensation for the damages you incurred.

What injuries could an accident in Iceland cause?

If proper safety measures are not in place, you could suffer various types of injuries while shopping at Iceland, such as:

• Cuts and lacerations ranging from minor wounds to deep cuts that need stitches and carry the risk of infection if not properly cared for;
• Broken bones from falls, commonly in the wrists, ankles and hips, some of which can cause long-term mobility issues;
• Sprains and strains from twisting or overstretching during a fall may cause pain and limited mobility;
• Head injuries ranging from mild concussion to severe traumatic brain injuries causing permanent disability;
• Puncture wounds from sharp objects like nails or screws can cause tetanus or infections if not treated properly;
• Food poisoning with symptoms like nausea, vomiting and diarrhoea caused by expired or improperly stored food;
• Allergic reactions to food, which can range from mild rashes to severe anaphylaxis;
• Back injuries such as muscle strains, sprains or herniated discs caused by falls;
• Crush injuries from collisions with forklifts or other machinery or shelves and stock collapsing;
• Electric shocks due to faulty equipment or exposed wires;
• You can also suffer psychological trauma such as anxiety and post-traumatic stress disorder (PTSD) if you experience or witness a severe accident or assault.

A personal injury solicitor can help you secure compensation for the harm you suffered if it was due to the supermarket’s negligence.

Can I claim compensation for an accident at work?

Iceland owes employees a legal duty to protect their safety and well-being while at work. This duty is governed by the Health and Safety at Work Act 1974 and related regulations and includes the following responsibilities:

• Conduct regular assessments to find out potential risks to employees, such as slippery floors or malfunctioning equipment;
• Provide a safe working environment by ensuring that all areas of the store are clean and free from hazards;
• Offer employees training in manual handling, stock replenishment, and the safe use of equipment;
• Ensure that all equipment and machinery, such as freezers, trolleys and floor scrubbers, is in good repair and safe to use;
• Supply appropriate personal protective equipment (PPE), such as gloves, high-visibility clothing, or freezer jackets, when necessary;
• Quickly address spills and leaks to prevent slips and falls;
• Use visible warning signs for wet or hazardous areas;
• Ensure reasonable working hours and breaks to reduce fatigue;
• Encourage employees to report accidents, near misses, or unsafe conditions.

If you are an Iceland employee and suffered an accident due to your employer’s negligence, you may be entitled to make an accident at work claim.

Your claim should not affect your job, as unfair and dismissal constructive laws prevent your employer from sacking or disciplining you for seeking compensation for your injuries. If they retaliate, a specialist solicitor can help you make a further claim at an employment tribunal.

Time limits to start an Iceland injury claim

Under the Limitation Act 1980, you have three years to start a claim for Iceland injury compensation. This time limit begins from the date of your accident or, if your injury developed over time, the day it was diagnosed and linked to the supermarket. If you miss this deadline, your case will be statute-barred, and you will lose your claim for compensation.

There are a few exceptions:

• You can make a child accident claim at any time before their 18th birthday. After turning 18, they have until 21 to make a claim against Iceland themselves (providing, of course, that a claim has not already been made on their behalf).
• If the injured party is unable to handle a claim due to a lack of mental capacity, there is no time limit for a litigation friend to represent them. This could be due to a brain injury suffered due to an accident in Iceland or a pre-existing condition such as autism or dementia.
• You have two years to claim through the Criminal Injuries Compensation Authority (CICA) if you suffered an injury due to an assault in Iceland.

We advise you to start the claims process as soon as possible without delay. That will help your solicitor build a strong case and secure the maximum compensation you deserve.

What amount of compensation could I receive for my injury?

It is difficult to predict what your compensation payout could be without knowing the details of your case. Each claim is unique, and it will be valued based on two types of damages resulting from your accident and injuries:

• General damages are awarded for your pain, suffering and loss of amenities (PSLA). Examples include physical pain, mental distress, scarring, loss of ability to pursue a hobby and reduced quality of life. These damages are subjective and are calculated by referring to the Judicial College guidelines based on the type and severity of your injury.
• Special damages cover financial losses and expenses related to your injury. These are easier to calculate as they are based on evidence, such as receipts and payslips. Examples include private medical treatments, loss of earnings during recovery, care costs, travel expenses to medical appointments and home adaptations to help with a disability.

Using our online calculator, here are some examples of potential Iceland accident compensation amounts for various injuries:

• £9,500 to £21,100 for a moderate back injury with some degree of ongoing pain and disability;
• £186,890 to £240,590 for a severe head injury with reduced life expectancy and dependence on others;
• £10,750 to £20,900 for a broken wrist or severe soft tissue damage leading to permanent disability;
• £3,710 to £8,950 for food poisoning with symptoms lasting a few weeks but complete recovery within two years;
• Up to £11,730 for minor ankle injuries like sprains and smaller fractures.

 Will I get a No Win No Fee agreement?

If you are able to make a claim for an accident in Iceland, your solicitor will work on a no win no fee agreement. You will not have to pay legal fees upfront, and you do not owe them a single penny if you lose.

Your solicitor will only get a success fee if and after they secure Iceland accident compensation for you. This fee will be agreed upon from the beginning and cannot exceed 25% of your settlement. This service allows you to hire an injury lawyer regardless of your financial situation and without any risks.

Furthermore, you can also take out After the Event (ATE) insurance if you want coverage against litigation expenses such as court fees, expert witnesses and the defendant’s solicitors. You only pay the cost of the ATE premium if you make a successful compensation claim.

To learn more about making an Iceland injury claim, get in touch by calling 0800 470 0474 or entering your details into our online claim form. You will receive a free consultation with no obligation to proceed.

Last edited on 14th Jul 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.