ASDA Accident Claims

Accidents can happen in any workplace or retail environment, including supermarkets like ASDA. If you have suffered a personal injury while shopping or working at ASDA, you may be entitled to claim compensation for your injuries and financial losses.

ASDA is one of the “big four” supermarkets in the UK, along with Tesco, Sainsbury’s, and Aldi. Founded in 1949, ASDA now operates over 600 stores across the UK, including superstores and smaller convenience stores. In addition to its supermarkets, ASDA also operates petrol stations at many of its locations.

The company employs over 145,000 people and serves more than 18 million customers every week. With such a large number of employees and customers frequenting its many stores each week, it is not surprising that accidents happen.

Whether you are a customer or employee, ASDA is legally responsible for keeping you safe from harm while on its premises. Therefore, if you have suffered an injury in ASDA that wasn’t your fault, you could be entitled to make a personal injury claim against ASDA.

To find out more about making a claim, contact a trained legal adviser to assess your case by calling 0800 470 0474. Alternatively, you can request a call back by entering your details into our online claim form.

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Table of Contents

• How to make a personal injury claim against ASDA?
• What are the legal responsibilities of ASDA?
• Common types of ASDA acccidents
  • Slip, trip, and fall accidents
  • Manual handling accidents
  • Falling object accidents
  • Assault and abuse injuries
• Can I claim if I slipped in ASDA supermarket?
• How much compensation can you claim?
• Is there a time limit to make an ASDA accident claim?
• Start your claim against ASDA today!

This guide will explain how the personal injury claims process works, what types of accidents can happen at ASDA, and how we can help you get the compensation you deserve.

How to make a personal injury claim against ASDA?

If you have been injured in an ASDA accident that was not your fault, you should be entitled to make a personal injury claim against ASDA. All businesses, including supermarkets like ASDA, are legally required to hold insurance to cover accidents and injuries to customers and workers. So if your claim is successful, ASDA’s insurers will process your claim and pay your compensation.

To make an ASDA accident claim, you need to provide evidence that you meet the following requirements:

• You were injured in the accident while shopping in an ASDA supermarket, working in their warehouses or otherwise on their premises.
• The accident was caused by the negligence of ASDA, which includes ASDA’s staff or premises.
• You suffered injuries and financial losses due to the accident, such as medical bills, lost income, and pain and suffering.
• The accident happened within the claims limitation period, which is usually within the past three years for adults.

If you meet the above requirements, you would most likely be entitled to claim compensation against ASDA. To help strengthen your claim, there are several steps that you can take, including the following:

• Report the accident to ASDA’s staff as soon as possible and ask for a record of the incident.
• If possible, try to take some photos of the accident scene and your injuries.
• Get medical attention for your injuries as soon as possible by visiting your GP or local hospital, depending on the severity of your injuries. Keep a record of any treatment or medication you receive.
• Keep receipts and invoices for any expenses related to the accident and your injuries. This could include prescription costs, physiotherapy, lost wages or transport costs to medical appointments.

Using the above evidence, your injury lawyer will be able to build a strong claim against ASDA for the injuries you sustained as a result of their negligence. This can not only help to secure the maximum possible compensation for your injuries and losses, but can also speed up the process.

What are the legal responsibilities of ASDA?

There are many rules and regulations that ASDA and other supermarkets must observe. For example, the Occupiers’ Liability Act 1957 may be applicable if somebody has an accident while shopping in ASDA. This law imposes a duty of care on business owners to ensure that visitors are reasonably safe while on their premises. This duty of care applies to all visitors, including customers of a store like ASDA.

Under the act, ASDA has a duty to take reasonable steps to ensure the safety of its customers, including identifying and removing any hazards on the premises. If ASDA fails to take reasonable steps to fulfil this duty, and a customer is injured as a result, the customer may be able to make a personal injury claim against the store.

In addition to the Occupiers’ Liability Act 1957, other pieces of legislation may be applicable in the event of an accident at ASDA. For example, the Health and Safety at Work Act 1974 places a duty on employers, including retailers like ASDA, to ensure the health and safety of their employees. If ASDA breaches its responsibilities under this act and a member of staff has an accident at work, the employee may be able to make a work accident claim against ASDA.

Other legislation that could be relevant includes the Consumer Protection Act 1987, which imposes strict liability on manufacturers and suppliers for defective products that cause injury or damage. The Road Traffic Act 1988 could also be applicable, as this sets out the legal requirements for drivers and vehicles on the road, including those using ASDA car parks.

If you have been injured in an accident at ASDA that wasn’t your fault, a personal injury lawyer will assess your claim to determine which legislation may be relevant to your case.

Common types of ASDA acccidents

ASDA supermarkets can be busy and crowded, with many hazards that can cause accidents and injuries. Some common types of ASDA accidents that may lead to personal injury claims include the following:

Slip, trip, and fall accidents

Slip, trip, and fall accidents can happen when the floor is wet, uneven, or cluttered with objects. For example, you may slip on a spillage in the aisle, trip on a loose floor tile, or fall over a box left unattended by a member of staff. Petrol station accidents can also be caused by slips and trips, resulting in injuries ranging from cuts and bruises to broken bones and head trauma.

Manual handling accidents

Manual handling accidents can happen when you are required to lift, carry, push or move heavy objects as part of your work. For example, you may strain your back while lifting a heavy box, injure your shoulder while pulling a heavy cage of goods, or hurt your hand while handling a sharp item. If you have not received the relevant training or PPE equipment to carry out your work safely, you could be entitled to make a work accident claim against ASDA.

Falling object accidents

Falling object accidents can happen when goods are not appropriately stacked and fall from supermarket shelves or trolleys. They can also occur as a result of faulty or damaged shelving. For example, you may be hit on the head by a falling can, a jar of produce, or a shelving unit that topples over. These accidents can cause injuries such as cuts, bruises, and concussions.

Assault and abuse injuries

Assault and abuse accidents can happen when customers or staff behave aggressively or violently towards each other. For example, you may be punched, kicked, or threatened by a customer who is angry or drunk, or by a colleague who is bullying or harassing you. These accidents can cause significant physical and psychological injuries. They are also a criminal offence, so you should contact the police immediately if you or a loved one are in this unfortunate position.

The above examples are just some of the accidents that could entitle you to make an ASDA accident claim. However, there are many other situations where an injury could occur due to the negligence of an ASDA supermarket. So whatever type of accident you have been involved in, if you believe ASDA was at fault, contact a personal injury solicitor to find out if you are entitled to compensation.

Can I claim if I slipped in ASDA supermarket?

If you slip on a wet floor or produce in ASDA and suffer an injury, you may be entitled to compensation if the store is found to be at fault. The rules regarding slipping on a wet floor in ASDA are governed by the Occupiers’ Liability Act 1957, which requires the store to take reasonable care to ensure that visitors are safe while on their premises.

If you slip on a wet floor in ASDA, it’s important to report the incident to a member of staff immediately. The store should have a procedure in place for dealing with accidents and injuries, which may include:

• Ensuring that the area is cordoned off or marked with warning signs to prevent other shoppers from slipping over
• Cleaning up the spill or wet area as quickly as possible
• Recording the incident in an accident book and taking statements from the injured person and any witnesses
• Providing first aid and medical attention if necessary or calling an ambulance if serious injuries have been sustained
• Investigating the cause of the accident and taking steps to prevent similar accidents from happening in the future

The same rules apply if you slip on produce such as fruit or vegetables not cleaned up properly. ASDA has a duty of care to ensure that its premises are reasonably safe for visitors, and this includes taking steps to prevent slips and trips on produce as well as wet flooring.

To prevent slips and trips in general, ASDA should have a comprehensive health and safety policy in place that includes regular risk assessments and staff training. Their responsibilities include:

• Conducting regular inspections of the store to identify and address hazards such as wet floors, spills, damaged flooring and cluttered aisles
• Ensuring that cleaning procedures are followed correctly and that spillages and wet areas are cleaned up promptly
• Providing training to staff members on how to identify and address slip and trip hazards and how to report accidents and injuries

Failing to observe their responsibilities could make ASDA liable to pay compensation to any customers or employees who are injured as a result.

How much compensation can you claim?

The amount of compensation you can claim for your ASDA accident depends on the severity and nature of your injuries, as well as the financial losses you have suffered.

As with all personal injury claims, the compensation you are awarded is split into two separate parts:

• General damages is compensation for the pain, suffering, and loss of amenity caused by your injuries. The amount you are entitled to is calculated based on the Judicial College Guidelines and the severity of your injuries.
• Special damages is compensation for the financial losses and expenses incurred due to the accident and your injuries. This can include any medical bills, travel costs, lost income if you had to take time off work, and future care and rehabilitation needs.

Compensation for personal injury can vary significantly from case to case. In 2019, for example, a woman was awarded £200,000 in compensation after she suffered a head injury in an ASDA store when a shelf fell on her. In another case, a woman was awarded £4,000 in compensation after slipping on a grape in an ASDA store and injuring her back.

Once an injury lawyer has assessed your case and considered your injuries and financial losses, they will be able to provide a more accurate estimate of the compensation you could receive. You can also use our online compensation calculator, which uses the Judicial College guidelines to provide estimates for various injuries ranging from mild to severe.

Is there a time limit to make an ASDA accident claim?

If you have been involved in an accident at an ASDA store and have suffered a personal injury, you may be entitled to compensation. However, it’s important to note that there are time limits for making a personal injury claim that you will need to adhere to.

In most cases, you will have three years from the date of the accident to make a claim. This is known as the limitation period, and it applies to most personal injury claims in the UK, including those involving accidents at supermarkets like ASDA.

There are some exceptions to the standard three year time limit to claim under the Limitations Act 1980. For example, if the injured party is a child, the three-year limitation period does not begin to count down until they turn 18 years old. Additionally, if the injured party lacks the necessary mental capacity to make an injury claim for themself, there will usually be no time limit.

If you would like advice on whether you have a valid supermarket accident claim or are concerned about the time limits that may apply, it’s best to seek the help of an experienced personal injury lawyer. They can advise you on your legal rights and help you to understand the process of making a claim.

Start your claim against ASDA today!

At Injuryclaims.co.uk, we are committed to providing our clients access to the highest quality legal services. We understand the physical, emotional, and financial impact that a personal injury can have on your life, and we are here to help you get the justice and compensation you deserve.

Some of the reasons why you should choose us for your ASDA personal injury claim include the following:

• Free initial consultation – We provide a free consultation service, so you can discuss your case with a legal advisor without any obligation to proceed. During your consultation, you will find out if you have a valid claim and get an estimate of the compensation you could receive.
• No win no fee – You will receive a no win no fee service, which means you do not have to pay your solicitor any costs if you do not win your case. This gives you peace of mind and reduces the financial risk of making a claim.
• Experience – We work in partnership with solicitors across the UK with many years of experience handling personal injury claims, including those involving accidents at supermarkets like ASDA. We have a proven track record of success in securing compensation for our clients.
• Expertise – We work with solicitors who are experts in personal injury law and are members of professional organisations such as the Law Society and the Association of Personal Injury Lawyers.

If you have been injured in an ASDA accident that wasn’t your fault, you have the right to claim compensation for your injuries and financial losses. But as mentioned above, there are time limits regarding personal injury claims. So it is best to speak to a personal injury lawyer as early as possible to ensure you don’t miss out on the compensation you are entitled to.

To get started, call 0800 470 0474 or request a call back using the contact form below. A friendly legal adviser will gladly discuss your case and provide free legal advice.

Last edited on 16th Oct 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.