Shop accidents are more common than you might think and can cause serious injuries. If you have been hurt in a shop due to someone…
IKEA accident compensation claims
If you’re an IKEA customer or employee and have been injured in an accident that wasn’t your fault, contact us to find out if you can claim compensation.
We are a claims management company regulated by the Financial Conduct Authority.
IKEA Accident Claims
If you have been injured at IKEA, you may be entitled to compensation. IKEA owes customers, visitors, and employees a legal duty of care and must protect anyone on the premises from foreseeable accidents and harm.
If unsafe conditions, faulty equipment, poor maintenance or other types of negligence caused your injury, it may be possible to make a claim against IKEA. A successful claim may cover your pain and suffering, medical costs, lost wages and related financial losses.
Call 0800 470 0474 or request a call back for a free consultation with an experienced legal adviser to find out if you can make an IKEA accident claim and how much compensation you could receive. They will assess your case, answer your questions and guide you through the claims process.
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Table of Contents
What is an IKEA store accident claim?
An IKEA accident claim is a type of retail store claim made when someone is injured due to negligence in an IKEA store, car park or warehouse. Examples of accidents that could result in a claim include:
- Slips on wet floors or spillages.
- Trips over cables, debris or packaging materials.
- Falls due to uneven floors, stairs or missing handrails.
- Elevator and escalator accidents.
- Furniture collapses due to faulty parts or incorrect assembly instructions.
- Accidents in IKEA car parks due to potholes or uneven ground.
- Being hit by items falling from shelves or displays.
- Food poisoning and allergic reactions in cafes and restaurants.
Our panel of solicitors have successfully helped claimants pursue compensation claims involving many retailers in the UK, including Tesco, ASDA, Aldi and B&M.
Can I claim compensation after an accident at IKEA?
You may be able to claim compensation for your retail store accident if the following can be proven:
- IKEA owed you a legal duty of care.
- That duty was breached.
- You were injured as a direct result of that breach.
- You are within the legal time limit to start a claim.
You could make a claim even if you were partially at fault for the accident. However, any compensation awarded to you may be reduced proportionally to your contributory negligence.
A personal injury solicitor can assess your case and answer any questions you may have about making a claim against IKEA.
Who is liable for an accident at IKEA?
Under the Occupiers’ Liability Act 1957, IKEA owes a legal duty of care to customers and visitors to its stores and must take reasonable steps to protect them from foreseeable harm. The company’s duties include:
- Keeping floors free from spillages and other hazards.
- Ensuring walkways are clear of obstructions and well-maintained.
- Providing staff with adequate training.
- Maintaining equipment, lifts and escalators.
- Providing adequate lighting in stores and car parks.
- Clearly marking hazards, such as wet floors.
- Ensuring items from shelves and displays are not at risk of falling.
If an accident happens due to a breach of duty and results in injury, IKEA may be liable for compensation.
If you suffered a physical or sexual assault at IKEA, but there was no negligence from the store, you could make a criminal injury claim through the Criminal Injuries Compensation Authority (CICA).
What is the time limit to make a claim against IKEA?
There is generally a 3-year time limit to start an IKEA injury claim under the Limitation Act 1980, with a few exceptions:
- A child injury claim can be initiated by a parent or another suitable adult at any time before the child’s 18th birthday, after which they generally have until the age of 21 to start a claim themselves.
- There is no limitation period when making a claim on behalf of an adult who lacks the mental capacity to manage their own legal case.
- There is generally a 2-year time limit to make a claim through the CICA following a criminal assault at IKEA.
How do I make an IKEA compensation claim?
If you have been injured at IKEA, you should take the following steps:
- Report the incident to the staff and ensure it is recorded in the company’s accident logbook.
- Take photos of your injuries, the accident scene and any hazards.
- Ask for the contact details of any witnesses.
- Ask for CCTV footage, if available.
- Seek prompt medical attention.
- Keep all receipts and documents related to financial losses.
- Contact a solicitor experienced in retail accident claims as early as possible.
Your solicitor will prepare your case and send a formal letter of claim to IKEA or its insurers. If liability is admitted, settlement negotiations may take place. If liability is denied or the claim is disputed, your solicitor may issue court proceedings if appropriate.
How much compensation could I receive from IKEA?
All personal injury claims, including those for accidents at IKEA, are calculated based on the severity of the injuries sustained (general damages) and the related financial losses (special damages).
A successful claim may cover:
- Physical pain and suffering.
- Emotional and psychological harm.
- Loss of amenity.
- Private medical treatment and care costs.
- Loss of earnings and earning capacity.
- Travel expenses to medical appointments.
The compensation for general damages is calculated with reference to guidelines from the Judicial College, according to which the following compensation brackets may apply:
- Food poisoning causing fatigue, stomach cramps and altered bowel function – £4,820 to £11,640
- Broken hand injury with complete recovery – £5,720 to £13,280
- Moderate ankle sprain causing ongoing pain and discomfort – Up to £16,770
- Severe eye injury leading to the complete loss of one eye – £66,920 to £80,210
- Brain injury that impacts speech, sight and employment prospects – £183,190 to £267,340
To find out more about your compensation prospects, check out our free online compensation calculator or call 0800 470 0474 for a free consultation with a legal adviser.
Can I make an IKEA injury claim on a no win no fee basis?
Yes. Our panel of specialist solicitors can help you claim compensation from IKEA using a no win no fee service. They understand how daunting it can feel to hire a solicitor and work under a conditional fee agreement, meaning that:
- You do not have to pay any upfront legal fees.
- You do not pay your solicitor a fee if your claim is unsuccessful.
- Your solicitor only receives a success fee if you win the case.
The success fee is deducted from your compensation payment and capped by law.
Frequently asked questions
A claim against IKEA must be supported by clear proof of negligence, injury and the impact on your life. Your solicitor will help you gather the evidence needed to support your claim, including:
- Medical records and specialist medical reports.
- Photos, videos or CCTV footage of the accident, if available.
- Pictures of your injuries and your recovery.
- Statements from witnesses who saw how you were injured.
- Proof of financial losses, such as receipts and payslips.
Yes, you may be entitled to make a workplace accident claim if you were injured in the course of your job due to your employer’s negligence. IKEA owes employees a legal duty of care under the Health and Safety at Work etc. Act 1974 and may be liable for injuries resulting from:
- Unsafe manual handling practices.
- Poor housekeeping causing slips, trips and falls.
- Defective equipment and machinery.
- Inadequate training and instructions.
- Lack of personal protective equipment (PPE).
Yes. If a loved one was injured due to a spillage, a faulty IKEA product or unsafe working conditions, you may be able to make a claim on their behalf if:
- They are under 18.
- They are an adult who lacks the mental capacity to handle a claim, either due to their injuries or a pre-existing condition.
To represent them, you must first apply to the court to be named as their litigation friend. You can read more about the process here: What is a litigation friend?
There is no set time limit for settling a claim against IKEA. If your injuries are relatively minor and liability is admitted early on, compensation may be agreed within a few months. More complex cases could take considerably longer to resolve.
If you believe you have a valid IKEA compensation claim, contact us today for a free, no-obligation case assessment with a specialist solicitor. You can call 0800 470 0474 or use our online contact form to request a call back.
