Lidl Accident Claims

If you were involved in an accident in Lidl, you might be entitled to compensation. Whether you are a customer or an employee, if Lidl breached its duty of care towards you, a personal injury solicitor could help you proceed with a claim. You could receive damages for pain and suffering, as well as any related financial losses and out-of-pocket expenses.

Common accidents in retail stores like Lidl include slips, trips and falls, being struck by falling items, manual handling injuries and food-related illnesses. These can cause minor injuries like cuts and bruises but also severe head trauma and fractures.

To find out if you can start a Lidl accident claim, call 0800 470 0474 or click here to request a call back. You will receive a free consultation with an experienced legal adviser who will answer all your questions with no obligation to proceed.

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By submitting this form you agree to be contacted by our partners. Find out how we handle your data in our privacy policy. With no win no fee you typically pay 25% of your compensation if your claim is successful, but the fee can vary. Termination fees may apply if you fail to co-operate with your solicitor.

Table of Contents

• Lidl's duty of care towards customers
• Can I claim for an accident in Lidl?
• Can I make an accident at work claim as a Lidl employee?
• What should I do if I have an accident at Lidl?
• What accidents could result in a Lidl compensation claim?
• Common injuries that could result in a Lidl accident claim
• Can I make a personal injury claim on behalf of a loved one?
• How much compensation can I claim for an accident in a Lidl supermarket?
• Time limits to start a claim against Lidl
• Can I make a Lidl injury claim on a No Win No Fee basis?

Lidl’s duty of care towards customers

Lidl is one of the UK’s most popular supermarkets, with more than 960 stores and 14 regional distribution centres across Britain. The store first opened its doors in 1994, and in 2021, it was the fastest-growing supermarket in the UK, with an 18.2% increase in sales compared to the previous year. In 2023, it was the number one ranking supermarket, followed by Aldi and M&S Food. It currently employs over 31,000 people, serving millions of customers every year.

Under the Occupiers Liability Act 1957, Lidl has a legal duty to ensure the safety of visitors while on their premises. The supermarket must take all reasonable measures to prevent accidents and injuries, including:

• Maintain good housekeeping to ensure premises are clean and tidy and prevent slips, trips and falls;
• Carry out regular inspections of the store to identify potential hazards that could cause injuries, such as wet floors or damaged fixtures;
• Address promptly any issues like broken flooring, damaged shelving or malfunctioning equipment;
• Provide clear signage or warnings to alert customers to any dangers, such as wet floors or tripping hazards;
• Ensure that the products it sells are safe for customers to use, which includes appropriately storing and handling perishable goods;
• Provide assistance to customers who require help or encounter difficulties while shopping;
• Train staff on customer service, safety procedures, and how to respond to emergencies.

By fulfilling its duty of care, Lidl can ensure a safe and pleasant shopping experience for all customers. However, if you suffer a fall in Lidl or any other type of accident due to a breach of duty, an experienced solicitor could help you claim compensation.

Can I claim for an accident in Lidl?

If you were injured in a supermarket like Lidl, Tesco or ASDA, you might be entitled to pursue a compensation claim. An experienced solicitor can assess your right to accident compensation by verifying whether:

• Another party, such as the supermarket owner or staff, breached their duty of care towards you
• Their negligence led to an accident whilst shopping in a Lidl
• You suffered an injury or injuries as a result

Please keep in mind that, with a few exceptions, you must begin a claim within three years of the accident. Your solicitor will be able to prove a breach of duty by referring to relevant legislation. If your case has merit, they will also help you gather all the evidence you need to make a successful claim against Lidl.

Can I make an accident at work claim as a Lidl employee?

Like all employers in the UK, Lidl must comply with various health and safety laws and regulations to prevent employee injuries. These include the Health and Safety at Work Act 1974, the Manual Handling Operations Regulations 1992 and the Provision and Use of Work Equipment Regulations 1998 (PUWER). These laws require employees to take reasonable steps to prevent Lidl accidents at work, such as:

• Conduct regular risk assessments to identify potential hazards that could cause injuries;
• Put in place control measures to eliminate or minimise the identified risks;
• Ensure that employees receive adequate training on safe work practices and the proper use of equipment and machinery;
• Make sure all equipment and machinery are well-maintained, regularly inspected and in good working condition;
• Train employees on safe manual handling techniques to reduce the risk of musculoskeletal injuries when lifting, carrying, or moving objects;
• Ensure that Lidl stores are adequately staffed to handle customer demands safely;
• Provide personal protective equipment (PPE) and mechanical aids such as forklifts when necessary.

If you suffered an injury due to the supermarket’s failure to implement these measures and prioritise employee safety, you could make a claim for compensation.

What should I do if I have an accident at Lidl?

If you suffer an accident in a Lidl, there are a few steps you should take to protect your health and ensure you have everything you need if you decide to make a supermarket accident claim later on:

• Seek medical advice. Visit your GP, a minor injuries unit or the A&E as soon as possible following an accident. That will ensure your condition does not worsen, and you will make the best possible recovery. Your medical records, including diagnostic tests, treatments and doctor’s notes, will be essential to prove the type and severity of your injuries.
• Report the accident. Inform a member of the staff or management about the accident promptly. You should give them details of what happened and any injuries sustained, and make sure they document it in their accident book. You can ask for a signed copy of the report to support your claim.
• Secure visual evidence. Take photographs or a video of the accident scene and any visible injuries. Make sure to capture the exact cause of the incident before anything is moved or repaired. If there were any CCTV cameras in the area where you were injured, you have the right to request a copy of the footage.
• Record witness contact details. Ask for the names and contact details of anyone who saw what happened. If Lidl denies liability, their statements could help prove what happened and strengthen your claim.
• Take notes. Write down any details you can remember about how the accident occurred. Keep a journal of how the injuries you sustained have affected your life, such as any event or workdays you missed.
• Keep all financial evidence. Keep documents related to financial expenses, such as medical bills, pay slips, receipts and invoices. These will be essential to ensure you receive the maximum amount of compensation you are entitled to.
• Talk to a solicitor. A Lidl compensation claim specialist can help you begin your claim and offer support and advice at every step of the claims process. For a free consultation, call 0800 470 0474 today or request a call back using our claim form.

What accidents could result in a Lidl compensation claim?

Accidents in Lidl stores can occur for various reasons. In certain situations, nobody is at fault, but some other incidents are due to the negligent actions of a third party. In such cases, you may be able to claim compensation from the responsible party. Examples include:

• Slips, trips and falls. These accidents can occur due to wet or slippery floors, spills, debris, or uneven surfaces in the store. Customers or employees may slip on a wet floor or trip over items left in aisles, resulting in injuries such as fractures, sprains, or bruises.
• Being struck by falling objects. If merchandise is poorly stacked or the shelves are faulty, items may fall and strike passers-by. Falling objects, especially if they are heavy or sharp, may cause head injuries, lacerations, or bruises.
• Falling from a height. Lidl employees often have to climb on ladders or other elevated surfaces to stock shelves or retrieve items. This can result in fall accidents and injuries such as fractures, head trauma, or spinal damage.
• Equipment or machinery accidents. Accidents can also be due to malfunctioning carts, trolleys, conveyor belts, pallet jacks, or other equipment. These can result in crush injuries, lacerations, or amputations among employees or customers.
• Manual handling injuries. Improper lifting techniques or heavy lifting tasks without adequate equipment can result in strains, sprains, or back injuries. If you did not receive sufficient training or PPE to do your job, you could make an accident at work claim.
• Accidents in car parks. Potholes, inadequate lighting, unclear signs and other hazards can lead to accidents in Lidl car parks. These include slips and falls, vehicle collisions, or pedestrian accidents, leading to injuries like broken bones and head trauma.
• Assaults. Assaults or altercations in or around the supermarket premises can be due to a lack of security or other types of negligence. Such incidents pose a risk of physical and emotional harm to both customers and employees.
• Food poisoning and allergic reactions. Contaminated or improperly handled food products may cause food poisoning or allergic reactions. Symptoms include nausea, vomiting, diarrhoea, or abdominal pain.

If you were injured in an accident that was not your fault, you may be able to make a personal injury claim.

Common injuries that could result in a Lidl accident claim

The injuries you could suffer in supermarkets like Lidl can range from minor to life-changing. These include but are not limited to:

• Cuts and lacerations. These injuries can occur if you come into contact with broken glass or sharp objects and edges on shelving units. Deep wounds may require stitches or medical attention to prevent infection and can cause permanent scars.
• Fractures and dislocations. Falling or being struck by objects in the supermarket can result in broken bones or dislocations. These commonly affect the wrists, arms, legs, and hips, ranging from minor breaks to compound fractures that need surgery.
• Head injuries. These can occur if you fall and hit your head on the floor, shelves, or other hard surfaces in the supermarket. Head injuries may range from minor contusions to severe traumatic brain injuries (TBIs).
• Neck and back injuries. Sudden twists or impacts during a fall or collision can cause neck and back injuries, including strains, sprains, herniated discs, or damage to the spinal cord. These may result in pain, limited mobility, or nerve damage, leading to paralysis or loss of sensory function.
• Burns. Accidents involving hot food and beverages or chemical spills in the supermarket can cause burn injuries. These may range from minor superficial wounds to deep burns that require medical attention and possible skin grafting.
• Sprains and strains. Sudden movements or twisting due to a fall can lead to sprains (injuries to ligaments) or strains (injuries to muscles or tendons) in various parts of the body, such as the ankles, knees, or wrists. These injuries may cause pain, swelling, and limited range of motion.
• Eye injuries. You can suffer an eye injury if you come into contact with foreign objects, chemicals, or debris in the supermarket. Depending on the nature of the injury, you may experience irritation, redness, swelling, or more severe damage to the cornea or retina.
• Electric shocks. Faulty electrical equipment or exposed wiring in the supermarket may pose a risk of electric shock injuries, which can be life-threatening. 

As long as Lidl was at least partially responsible for your accident, you could make a Lidl compensation claim.

Can I make a personal injury claim on behalf of a loved one?

If a loved one had an accident in a Lidl supermarket and they cannot pursue a claim themselves, you can represent them as their litigation friend.

Your loved one could lack the capacity to conduct legal proceedings on their own behalf due to age (being under 18) or mental capacity. Under the Mental Capacity Act 2005, an adult is considered a protected party and unable to make a claim for compensation if they suffer from:

• An intellectual disability like autism or Down syndrome
• A traumatic brain injury (TBI) or stroke
• Post-traumatic stress disorder (PTSD) or severe sleep deprivation
• A neurodegenerative condition such as dementia or Alzheimer’s
• A mental health disease like depression or bipolar disorder

Your appointment as a litigation friend must be approved by the court. The court will consider factors such as your relationship to the injured party, whether you will act in their best interests and whether you can make fair and competent decisions about the case. Once appointed, you will have several responsibilities, such as:

• Gather evidence of how the accident occurred and how it has affected your loved one
• Provide instructions to solicitors and take legal advice
• Make decisions about the case, legal matters and settlement offers
• Attend court hearings if necessary
• Sign legal documents and deal with correspondence
• Pay any fees requested by the court

A judge will typically need to approve the compensation secured by a litigation friend to ensure it is fair and covers the claimant’s needs.

How much compensation can I claim for an accident in a Lidl supermarket?

The amount of compensation you can claim for a Lidl accident will depend on the type and severity of your injuries and how they have affected your life. Each case is unique, so there is no fixed compensation award. Instead, your solicitor will calculate your settlement based on your specific losses. They will consider two types of damages related to your supermarket accident:

General damages are claimed for personal losses related to the accident. These do not have a fixed monetary value attached to them and are not easily quantifiable and include:

• Physical pain and suffering
• Mental anguish and emotional distress
• Reduced quality of life
• Mental or physical disability resulting from the accident
• Inability to engage in hobbies or social events enjoyed before
• Loss of consortium or companionship

Special damages are intended to compensate you for specific financial losses and expenses incurred as a result of the accident, such as:

• Past and future medical bills for private treatments
• Rehabilitation and physical therapy
• Loss of income or earning capacity
• Travel expenses related to medical treatment and other appointments
• Medical aids like crutches or wheelchairs
• Modifications to your home or vehicle to accommodate a disability
• Costs of care and assistance with daily activities

According to our compensation calculator and the guidelines from the Judicial College, you could receive the following awards for general damages in a successful Lidl injury claim:

• £1,000 – £200,000 for pain and suffering
• £3,100 – £42,250 for an elbow injury, depending on its severity
• £186,890 – £240,590 for a severe head injury with serious physical symptoms and dependency on others
• £11,730 – £26,050 for a moderate back injury that may require surgery and result in ongoing symptoms
• £10,890 – £16,380 for a shoulder injury such as a fractured humerus or clavicle that needs surgery
• £5,630 – £16,380 for a mild arm injury such as a simple fracture to the forearm with complete recovery
• £20,900 – £51,070 for a severe wrist injury leading to significant disability or complete loss of function
• £39,700 – £72,970 for severe knee injuries with long-term pain and mobility issues
• £15,320 – £46,780 for a moderate leg injury with some permanent effect on mobility

Time limits to start a claim against Lidl

In the UK, the time limit to start a Lidl compensation claim is governed by the Limitation Act 1980. Under this Act, you generally have three years to take legal action, beginning from the date of your accident. After this period, your case will be statute-barred, and the court will no longer accept it, even if it has merit. The time limit serves a few important purposes, such as preserving evidence, preventing a backlog of cases in the court system and encouraging a more efficient resolution of disputes.

There are a few exceptions to the three-year time limit for compensation claims:

• With child injury claims, the three years do not begin until the child’s 18th birthday. This way, they have until turning 21 to start a claim if a parent or legal guardian did not seek compensation on their behalf.
• If the injured party lacks mental capacity, there is no limitation date, and a litigation friend can start a claim on their behalf at any time.
• For claims related to criminal assaults, you have two years to seek compensation through the CICA.

No matter your situation, it is always best to start your Lidl accident claim as soon as possible. That will make it easier to collect all the necessary evidence, remember essential details about the incident and prepare a strong case before the limitation date.

Can I make a Lidl injury claim on a No Win No Fee basis?

If you have a valid claim against Lidl, your personal injury solicitor will offer you a conditional fee agreement, also known as no win no fee*. With this service, you do not have to pay any upfront fees to your solicitor. They will take on the risk that if your claim fails, they will not be able to recoup their costs.

Your solicitor will get a success fee from your compensation award if they win the Lidl injury claim. This is a pre-agreed percentage capped at 25% of your settlement for general damages and past financial losses. If your claim is unsuccessful, you do not pay them a single penny.

The no win no fee claims service also includes an insurance policy against the costs of litigation. This is known as After the Event insurance and will cover all your costs and disbursements if your case is unsuccessful, including:

• Court fees
• Travel expenses
• Medical and police reports
• Expert witness fees
• Barrister fees if the case goes to court
• The defendant’s solicitors
• The cost of the ATE premium, which you only pay if you win the Lidl claim

To find out if you can make an accident claim against Lidl on a no win no fee basis, call 0800 470 0474 today for a free case assessment. You can also enter your details into our online claim form to request a call back.

Last edited on 15th Jul 2025

With over 15 years’ experience in the legal sector, Nicholas Tate (LLB Hons, LLM in Health Law) has extensive experience across all areas of personal injury and medical negligence claims.